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FAQ · 12 answers

RankChat questions, answered.

Getting started

What does RankChat do?+

It's an AI chatbot for your website that answers customer questions using your own content. It also turns those questions into FAQ pages that help you rank on Google and get cited by AI assistants.

Do I need a developer to install it?+

No. Paste one line of code into your site, or add it through your website builder's custom code setting.

What does the chatbot learn from?+

Your website pages, uploaded files like PDFs and policies, and any Q&A you add manually.

Does it work on WordPress, Shopify, Webflow or Wix?+

Yes. Any site that lets you add a line of custom code can run the RankChat chat widget and FAQ embed.

FAQs & approval

How does a customer question become an FAQ page?+

RankChat groups similar questions and drafts an answer from your content. You review and approve it, and it's published to your FAQ library with schema markup.

Does anything get published without my approval?+

Never. Every FAQ waits in your approval queue until you edit and approve it.

Can I show my FAQs on my own pages?+

Yes. Embed approved FAQs on any page with one line of code, or copy them as plain HTML with schema markup included for the best SEO.

SEO & AI search

What is AEO, and why does it matter?+

AEO (Answer Engine Optimization) means structuring your content so AI tools like ChatGPT, Perplexity and Google AI Overviews can understand and cite it. RankChat formats every approved FAQ for this automatically.

How do Google and AI assistants find my FAQs?+

Approved FAQs get FAQPage schema markup, are listed in your sitemap and are published in an llms.txt feed that AI assistants can read.

Pricing & plans

Is there a free plan?+

Yes. Starter is free with 1 chatbot and 100 customer messages a month. Growth is $49/month and Scale is $199/month.

Can I use my own AI key?+

Yes. Own key plans let you connect an OpenAI, GLM or DeepSeek key for unlimited messages. Own key Pro is $49/month for 10 chatbots; Own key Unlimited is $199/month.

Is yearly billing cheaper?+

Yes. Paying yearly gives you 2 months free on any paid plan.